Refund Policy
Effective date: 5 October 2026
When this policy applies
This policy applies to website and related digital-service projects agreed with Antonios Rusman, unless a project-specific written agreement states different terms. It should be read with the Terms of Service.
Project deposit
A 50% deposit of the total agreed project fee is required before work begins. Payment reserves the project time and permits work to start. The deposit amount, scope, and start date will be confirmed in the applicable quote or agreement.
Cancellation and the deposit
Once work has started, the 50% deposit is non-refundable because it covers time, planning, and work already allocated to the project. If you cancel, pause, or choose not to proceed after work starts, the deposit will not be refunded. This does not limit rights that cannot lawfully be excluded.
Final payment and delivery
The remaining 50% is due on completion and before final delivery, launch, publication, or transfer of completed project files, unless the written agreement states otherwise. Completed work may be made available for review before final payment, but final handover is not required until the outstanding balance is paid.
Scope changes and issues
Work outside the agreed scope may require a separate quote and may affect the final fee or timeline. If you have concerns about the work, please raise them promptly so they can be reviewed against the agreed scope and addressed where appropriate.
Consumer rights and contact
Nothing in this policy is intended to exclude or limit any mandatory rights available under applicable consumer law. For questions about a payment, cancellation, or this policy, email [email protected].